Policies:

Shipping Information:

Here at Hope Design, we greatly appreciate your love and support. We thank you for your purchase and want you to be fully satisfied. If you have any questions don’t hesitate to reach out. Our response time will usually be within (24-72 hours) MONDAY - FRIDAY. *(Due to the current circumstances our response time may be delayed.)

Shipping Timeline:

All orders purchased Monday-Friday will be processed and shipped within 3-7 business days. Please allow 1 full business day for tracking numbers to be updated. All updates will be sent to the email provided.

Pre-order info/Guidelines:

  • We will open up our website for 5 days for Pre-order items to allow orders to be placed. After that we will process the orders in full.
  • After Pre-orders we will begin production on the garments. Expect Pre-order items to ship within 4-6 weeks depending on the intricacies of the garment.
  • All Pre-order items are made to order. All orders are FINAL.
  • We recommend that if you wish to receive IN STOCK items in a timely manner, to order them separate from a Pre-order item. *(If you do not order them separate then you will have to wait the 4-6 weeks to receive the item even if it is in stock.)

Returns:

We currently do not accept returns. Sale items are also final sale. Please email Support@hopedesign.work with any issues or concerns.